This reminds me of a story from an ex-IBM employee who told me a story about one of their old mainframes which didn’t quite work right. Every now and then it would just stop working for whatever reason and had to be reset, losing lots of important information.
This happened fairly often and they decided to rebuild it from the ground up to fix whatever was wrong with it. No luck: it still stopped working quite regularly, so they posted a guy near it at all times so that when it shuts down he just has to hit the button and it’d restart. Eventually, the guy got so pissed off at the machine he just kicked it; somehow it started up again with no lost information at all.
The next day he shuffled over to my teacher and said, “last night when I it stopped I just kicked it, and it just started working again.”
My teacher looked at him and asked, “where did you kick it?” So the guy points it out and my teach got out a peice of chalk and put a circle where he kicked the machine. “Next time it breaks, do that again.”
So, eventually it broke again and the guy kicked it. The machine whirred back to life the way it did last time. After a week or two of doing this without losing any information they decided to report it to a senior manager.
His response? “Well, add it to the manual.”
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